Helmsdale Hives eCommerce Website & Logistics
Helmsdale Hives are a honey packing business, which also sells raw honey through stockists and direct to consumers. They wanted to add an online store to their repertoire, with shipping across New Zealand from their base in Whangarei.
We have designed a Squarespace website which includes information around their packing services, raw honey, and how the team at Helmsdale Hives works with their beekeepers to deliver the best honey to consumers. We built the front end and back end of their online store, creating both the product information pages, stock management, and notification process.
We worked with them to choose a courier service and online payment software that suited their needs, and would allow them to scale with the growth of sales over time. We helped them to set up the back end logistics for processing and shipping orders, so that orders could be sent to customers within a short time frame, while accounting for fraud and possible delays.
We have created for them a seamless customer service process, which emails the customer after their order is placed with updates, letting them know when the order is processed, shipped, and out for delivery, using both the Squarespace platform, and the courier's own logistics platform.
We also helped the team to launch their new online store, creating posts across Facebook, and Instagram, and sending an email to their subscribers through MailChimp.